The youngest Le Roux family member suffered an explosive foot injury which required emergency attention. Not understanding medical billing terminology and suddenly finding themselves responsible for fighting with the medical aid for shortfalls from service providers, the Le Roux’s could luckily call on Practice Plus for assistance, who were billing on behalf of their surgeon.

Practice PLUS was contacted by an overwhelmed family whose grandmother, of 93 years, had recently suffered a fall and a rather expensive emergency operation. The family were unable to pay all the bills and were bewildered with the medical aid billing communications.